Privacy
Policy

MaxWell Biosystems uses (and, where specified, shares) your personal information for the following purposes:

To provide commercial and technical support or other services:

MaxWell Biosystems may use your personal information to provide you with product information, technical support, or other services that you have requested. We may also use your personal information to respond directly to other requests for information, including newsletter registration or other specific requests, or pass your contact information to the appropriate MaxWell Biosystems sales partner or distributor for further follow-up related to your interests.

To provide information appropriate to your needs:

MaxWell Biosystems may use your personal information to provide you with details of new product releases and other new developments through direct emails or newsletters.

To process transactions:

MaxWell Biosystems uses personal information such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your order, event participation, or subscription status. We use this information to process purchase orders and may need to share some of this information with courier services and other third parties to complete the transaction.

To select content, improve quality, and facilitate use of our Website:

MaxWell Biosystems may use your personal information, including information gathered through site navigation, technical protocols, cookies, and similar technologies, to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page performance, analyze user journeys, conduct usability testing, and facilitate your use of our website.

To communicate with you about a meeting, conference, or event:

We may communicate with you about a meeting, conference, or event attended or hosted by MaxWell Biosystems or one of our sales partners. Please note that MaxWell Biosystems, and/or our sales partners, may directly request your personal information at their conference booth or event. Providing your information is optional and, if applicable, you should review the privacy policies of Sales Partners to ensure that you understand how they will treat your personal information.

To get feedback or input from you:

In order to continue to deliver industry leading products and services of most interest to our customers, we may ask customers and and website visitors to provide us with input and feedback.

You can control the information that we have about you and how we use it. You can:

• Use the unsubscribe method provided in various communications (e.g., newsletters). After unsubscribing, no further marketing notifications will be sent. Profile data will be deleted insofar as it is not needed for other purposes or required to be retained to fulfill legal obligations.
• Request details of the information that we have about you, and request any changes or removal from active use. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Tracking Practices

MaxWell Biosystems automatically records certain technical information relating to visits to our website, including Internet Protocol (IP) addresses, information about websites visited immediately prior to visiting the MaxWell Biosystems website, search terms used to find our website, pages visited, time spent on those pages, navigation behavior, and interactions with website content. We use this information to understand website usage, improve content and usability, troubleshoot issues, and support statistical and analytical evaluation of website performance.

MaxWell Biosystems may also capture and store information that you transmit or that is technically generated during your website visit, which may include:

• Browser/device type and version
• Operating system used
• Medi Access Control (MAC) address where technically available
• Date and time of the server request
• Volume of data transferred
• Referral source
• General location information derived from IP address
• Consent status and related preference signals

Cookies, analytics, and consent management

MaxWell Biosystems uses cookies and similar technologies to operate the website, understand how visitors use it, improve performance and usability, and support selected communication and marketing activities. Some of these technologies are strictly necessary for the operation of the website, while others are used for analytics, performance measurement, or optimization.

Where required by applicable law, non-essential cookies and similar technologies are used only after you have provided your consent through our consent management platform. You can withdraw or modify your consent at any time through the Cookie Settings option on our website.

MaxWell Biosystems uses Consent Pro to manage visitor consent choices and Google Tag Manager to manage the deployment of certain website tags and services in accordance with those consent choices.

MaxWell Biosystems uses Microsoft Clarity, a user experience and website analytics service, to better understand how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay. Clarity may collect information such as page views, clicks, scrolling, navigation behavior, device and browser information, and similar usage data using cookies and similar technologies where consent has been provided. We use this information to improve website usability, performance, and content. In connection with Clarity, MaxWell Biosystems and Microsoft may collect and use this data as described above. For more information about how Microsoft collects and uses data, please see the Microsoft Privacy Statement.

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The MaxWell Biosystems website links to other sites created and maintained by other organizations. When you transfer to an external website, you are leaving the MaxWell Biosystems domain and this Privacy Policy will no longer apply. We encourage you to read the privacy statement of each external website that you visit before you provide any personal data.

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MaxWell Biosystems uses both session-based cookies (which last only for the duration of a user session) and persistent cookies (which remain on your device for a defined period and help us recognize repeat visits and remember settings or preferences where applicable).

Cookies, third-party cookies, and similar technologies may also be used to enable third-party functions, website analytics, performance measurement, embedded content, and communication features. We may also include web beacons and similar technologies in promotional email messages to determine whether messages have been opened and how they perform.

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MaxWell Biosystems uses MailChimp as a marketing automation platform. Information that you provide to us, such as your name and email address, may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

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MaxWell Biosystems AG has no obligation with respect to any Purchase Order until it is accepted. MaxWell Biosystems AG has the right to accept Purchase Orders in whole or in part. MaxWell Biosystems AG quotes are based on current availability of materials and manufacturing capacity. If such material availability or manufacturing capacity changes by the time a Purchase Order is placed, MaxWell Biosystems AG has the right to change the lead time when accepting the Purchase Order.

Under the General Data Protection Regulation (Regulation EU 2016/679), usually known as GDPR, if you are an individual protected by the GDPR you may have certain rights as a data subject. If you want to request information based on these rights, please contact us at info@mxwbio.com with “GDPR Request” in the subject line, giving specific information about the nature of your request. We may require additional information from you and we also reserve the right to charge a fee for some requests where permitted by law.

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If you have any questions about our Privacy Policy or about the use of your personal information, please contact us by email at info@mxwbio.com with the subject ‘Privacy Policy’.

info@mxwbio.com‍

MaxWell Biosystems AG
Albiesriederstrasse 253
8047 Zürich
Switzerland

April 2026
Ver 3.0

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Zurich, April 8th 2026